OpenText is a global leader in Enterprise Information Management (EIM), providing software solutions for content management, cybersecurity, and digital business exchanges.
OpenText, also known as Open Text Corporation, is a Canadian company that develops and sells enterprise information management (EIM) software. The company helps organizations manage and secure their unstructured data—such as documents, emails, and media—transforming it into trusted information. OpenText offers a comprehensive suite of digital solutions ranging from content services and business networks to AI and analytics, enabling smarter decision-making and streamlined business processes.
With a portfolio that includes cybersecurity, digital experience, and developer APIs, OpenText supports large enterprises, government agencies, and small-to-mid-sized businesses globally. The company also provides extensive support and maintenance programs for its software products, ensuring reliability and continuous innovation for its diverse customer base.
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Technical documentation, user guides, and release notes are primarily available through the OpenText My Support portal (formerly Micro Focus Support) for registered customers.
Authorized Points of Contact (POCs) can initiate support requests via the Customer Service Portal. Critical issues may be reported by phone if you have the appropriate support entitelement.
OpenText Flexible Credits are a currency that subscribers can purchase and redeem for short-term services, such as consulting, technical mentoring, or after-hours support.
Current Maintenance typically lasts for 36 months after a release is made available. After this, software enters Sustaining Maintenance phases. Specific terms are detailed in the Software Maintenance Program Handbook.