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CARD offers a range of modern smart home security products, with a primary focus on intelligent door locks like the Orbe and C11 models. Their smart locks feature advanced unlocking methods including fingerprint recognition, Bluetooth connectivity, passcodes, IC cards, and mechanical keys. Many CARD locks integrate with the TTLock app for seamless user management, remote e-Key sharing, and access logs, providing secure and convenient access control for both residential and commercial doors.

• How do I register a fingerprint on my CARD smart lock?

  You need to add the fingerprint through the TTLock mobile app while standing near the lock. Follow the prompts in the app to establish validity periods and ensure the fingerprint scanner and your hands are clean.

• What happens if I enter the wrong passcode too many times?

  If you enter the wrong password more than 5 times in a row, the touch keyboard will lock for 5 minutes. You can still use alternative methods like a mechanical key or the app to open the door.

• How do I reset my CARD smart lock to factory settings?

  To initialize the system, open the cover plate of the front panel, long-press the 'Reset' button on the back panel for 5 seconds, then press '000#'. The initialization will then be complete.

• Why is my CARD smart lock draining batteries quickly?

  Rapid battery consumption may occur due to a large standby power drain or a short circuit. Ensure the batteries are installed correctly and check that the lock's wires are not squeezed or damaged inside the door panel.

• Which app should I download to manage my CARD smart lock?

  CARD smart locks use the TTLock app for management. You can download TTLock from the Apple App Store or Google Play Store.

• Why is the touch sensing keyboard not responding?

  Check if the batteries are installed with the correct polarity and have enough power. If the issue persists, remove the back panel to verify the connections, ensuring wires are not pinched or disconnected during installation.