ORBCOMM Manuals & User Guides

ORBCOMM plays a pivotal role in the industrial Internet of Things (IoT), delivering comprehensive solutions that connect businesses to their assets in the most remote areas of the world. Utilizing a global network of low-Earth-orbit (LEO) satellites and tier-one cellular partnerships, ORBCOMM ensures reliable availability for machine-to-machine (M2M) communications. The company specializes in tracking, monitoring, and controlling mobile and fixed assets, offering visibility that drives operational efficiency and safety.

From trucking and refrigerated containers to heavy machinery and maritime vessels, ORBCOMM's hardware and software ecosystems enable real-time data management. Their product portfolio includes ruggedized satellite modems, dual-mode telematics devices, and smart sensors designed to withstand harsh industrial environments. By providing actionable insights into asset location, status, and performance, ORBCOMM creates a more transparent and sustainable supply chain for customers worldwide.

• How do I contact ORBCOMM customer care?

  You can reach ORBCOMM customer care by emailing customer.care@orbcomm.com or by calling their toll-free support line at 1-833-851-3280 (North America) or +44 800 538 5909 (UK).

• Where can I find manuals for my ORBCOMM device?

  Manuals and technical documentation are typically available through the ORBCOMM Support Community portal or can be requested directly via their support contact page.

• What types of assets can ORBCOMM devices track?

  ORBCOMM devices are designed to track a wide range of industrial assets, including dry and refrigerated trailers, intermodal containers, heavy equipment, marine vessels, and oil and gas infrastructure.

• Do ORBCOMM devices work without cellular coverage?

  Yes, many ORBCOMM devices are dual-mode or satellite-only, utilizing low-Earth-orbit (LEO) satellites to maintain connectivity in remote areas where cellular networks are unavailable.