HEMA Manuals & User Guides

HEMA is a prominent Dutch variety store chain founded in 1926 by Leo Meyer and Arthur Isaac, with its headquarters in Amsterdam. The brand employs an in-house design and development team to create practical, modern products at accessible prices. HEMA's diverse inventory includes household appliances, kitchenware, home accessories, clothing, and food.

Known for its distinct red logo and design-centric approach, HEMA ensures product quality and safety through rigorous testing in its own laboratories. The brand operates hundreds of stores across the Netherlands and other European countries, offering an extensive collection of everyday essentials.

• What is the warranty period for HEMA electrical appliances?

  HEMA typically offers a 2-year warranty from the date of purchase for its electrical appliances. Proof of purchase, such as a receipt, is required for warranty claims.

• Where can I get my HEMA device repaired?

  If your device needs repair, you can hand it in at a HEMA branch store. It is recommended not to attempt repairs yourself, especially for electrical devices, as this may void the warranty and pose safety risks.

• How do I clean my HEMA kitchen appliance?

  Always unplug the appliance and let it cool down before cleaning. Use a damp cloth for the housing. Removable parts like mixing bowls or whisk attachments are often dishwasher safe, but check your specific user manual to be sure.

• What should I do if my new appliance emits a smell?

  It is normal for some appliances, such as kettles, grills, or mixers, to emit a slight smoke or characteristic smell during the first use as production residues burn off. Ensure the room is well-ventilated and the smell should disappear quickly.